Frequently Asked Questions
Your guide to style, service, and seamless shopping.
What is the standard shipping timeframe for my order?
We offer express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-10 business days depending on your location and customs processing.
How can I return or exchange an item?
Fashion Clinic offers a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Are the luxury items sold on Fashion Clinic authentic?
Absolutely. Every item in our collection undergoes a rigorous multi-point authentication process by our in-house experts to ensure you receive 100% genuine designer pieces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Afterpay.
How do I determine the correct size for my purchase?
Each product page features a detailed 'Size & Fit' guide. Since sizing varies between designers, we provide specific measurements in centimeters and inches to help you find the perfect fit.
Do you offer international shipping and duties coverage?
Yes, we ship to over 150 countries. For most regions, duties and taxes are calculated at checkout, so there are no additional surprise fees upon delivery.